Service standards

We have a formal complaints procedure.

This is designed to help us maintain the highest standards of service.

In the unlikely event that you are not satisfied with our service, this is our formal procedure for handling your concern:

1. Write to us by Royal Mail post outlining your complaint. Our address is Anthony J Lewis & Co., 63 Leigh Hill Road, Cobham, Surrey KT11 2HY, UK.

2. We will acknowledge receipt of your complaint as soon as possible, no later than within 7 days.

3. Within 21 days of acknowledgment of receipt we will respond to your complaint, hopefully in a manner that enables positive resolution. Our response to you will invite a reply within an appropriate time frame. If a full response cannot be provided, the Firm will keep complainants updated accordingly.

4. We hope that your complaint can at that time, or via further dialogue, be resolved, but if you are not satisfied uou may refer your complaint to the Surveyors Ombudsman Service as a private individual (details are available from PO Box 1021, Warrington WAA4 9FE tel: 0845 050 8181 or www.surveyors-ombudsman.org.uk ) or the Surveyors Arbitration Scheme as a commercial client if it falls within the scope of the scheme (details are available from IDRS Limited, 24 Angel Gate, City Road, London EC1V 2PT tel: 020 7520 3800 or www.idrs.ltd.uk ).

Thank you